Access and Responsiveness - Back to Basics Webcast

Presenter: Dr Peter Godbehere, GP, Wisbech and former Professional Executive Committee Chair of East Cambridgeshire and Fenland PCT.

In this webcast Peter Godbehere gave an overview of the fundamentals of improving patient access to GP practices, focusing on the basic principles of access and responsiveness:

• Understanding the profile of demand
• Shaping demand
• Matching capacity to demand
• Contingency plans

The webcast included practical examples of effective measures that practices can implement.

You can view a recording of this webcast via our WebEx site by following the link below.

You can also download the presentation in PDF format by clicking here

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